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Powering the Scale Engine for Cisco: How AI is Revolutionizing Digital Customer Experience

This story is from 2026-08-20. It is preserved in the archive; the latest stories are on the live feed.

A few years ago, I wrote a blog called “The Rise of Digital Customer Experience,” in which I boldly predicted that digital customer experience (DCX) would be the most important function in your company for the next decade. What sounded hyperbolic...

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  1. 2026-08-20 15:25 · Cisco AI Blog
    Powering the Scale Engine for Cisco: How AI is Revolutionizing Digital Customer Experience

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