AINewsnow

Pre-Production Eval Harnesses for Contact Center Agents: How to Test Policy Compliance Before Tool Hallucinations Reach Customers

Contact center agents that call tools autonomously create a new failure surface. A hallucinated refund or a leaked system prompt costs real money and breaks compliance. Traditional unit tests cannot catch non-deterministic tool selection or policy violations that emerge from multi-turn conversation…

Read the full story at DEV Community — AI ↗

Timeline · 1 report

  1. 2026-11-03 10:07 · DEV Community — AI
    Pre-Production Eval Harnesses for Contact Center Agents: How to Test Policy Compliance Before Tool Hallucinations Reach Customers

More stories

  1. OpenAI hires former US Army Secretary Dan Driscoll for national security role — OpenAI News
  2. Anthropic reports $17B quarterly revenue, $900B spending commitments ahead of IPO — Reuters AI
  3. Musk says Grok Bot usage limits cut over 'unsustainably high' costs — Forbes AI
  4. OpenAI cuts fundraising target by $10 billion to $20 billion amid AI market selloff — Economic Times Tech
  5. Altman courts Samsung and SK as OpenAI faces memory chip shortage — Economic Times Tech
  6. Anthropic limits Claude Code to prevent recreation of existing video games — Engadget
  7. Marvell to acquire Lumentum in $115 billion all-stock deal targeting AI optical networking — DigiTimes Asia
  8. OpenAI signs four Abu Dhabi agreements spanning energy, government and investment — Reuters AI

Get the daily brief of stories like this at 6:30 every morning →