Question for people who manage / negotiate BPO or outsourcing contracts: what actually breaks with outcome-based pricing?
This story is from 2026-09-04. It is preserved in the archive; the latest stories are on the live feed.
I've been looking into how companies are moving from traditional outsourcing contracts (FTE/hour/transaction based) toward outcome-based or gainshare models. On paper, it sounds like a win-win: the client pays more for actual business value, while the provider gets rewarded for improving performanc…
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