RAG or Bust: Why Your Standard Chatbot Fails at Customer Support (And How to Fix It)
This story is from 2026-09-05. It is preserved in the archive; the latest stories are on the live feed.
Most support chatbots fail for the same reason: they don't know anything about your business. They generate plausible-sounding text, but plausible isn't the same as correct. When a customer asks about your refund window or a specific error code, a base LLM will either hallucinate an answer or dodge…
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- 2026-09-05 12:00 · DEV Community — AI
RAG or Bust: Why Your Standard Chatbot Fails at Customer Support (And How to Fix It)