Retrieval, tools, or fine-tuning: how to decide for a voice agent
This story is from 2026-09-27. It is preserved in the archive; the latest stories are on the live feed.
Imagine building a support voice agent from three files: an FAQ, an orders export, and customer conversations. The FAQ contains facts the agent should retrieve . Order status needs a live lookup tool . The conversations might help with behavior, but first you need to test whether a prompt, the righ…
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- 2026-09-27 11:50 · DEV Community — AI
Retrieval, tools, or fine-tuning: how to decide for a voice agent