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Retrieval, tools, or fine-tuning: how to decide for a voice agent

This story is from 2026-09-27. It is preserved in the archive; the latest stories are on the live feed.

Imagine building a support voice agent from three files: an FAQ, an orders export, and customer conversations. The FAQ contains facts the agent should retrieve . Order status needs a live lookup tool . The conversations might help with behavior, but first you need to test whether a prompt, the righ…

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  1. 2026-09-27 11:50 · DEV Community — AI
    Retrieval, tools, or fine-tuning: how to decide for a voice agent

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