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Returns Are Retail's Messiest Job. Otto Just Handed It to AI Robots

This story is from 2026-10-28. It is preserved in the archive; the latest stories are on the live feed.

Everyone who has ever sold anything online knows the secret shame of e-commerce: the returns. A shirt comes back crumpled into the wrong bag. A shoe box holds one shoe. Nothing is folded, nothing is labelled, and nothing is where the system expects it to be. It is the exact corner of retail where a…

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  1. 2026-10-28 17:52 · DEV Community — AI
    Returns Are Retail's Messiest Job. Otto Just Handed It to AI Robots

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