Route Calls by Intent: Build a Voice Agent That Qualifies and Hands Off to a CRM
Traditional IVR systems have been used by contact centers for years to manage incoming customer calls. Callers typically hear predefined options such as press 1 for sales, press 2 for support, or press 3 for billing. Although this approach works for basic call management, it can create frustration…
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- 2026-11-13 06:06 · DEV Community — AI
Route Calls by Intent: Build a Voice Agent That Qualifies and Hands Off to a CRM