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Sales and Service Stopped Talking: How Microsoft 365 Copilot Powers Agentic CX

This story is from 2026-10-14. It is preserved in the archive; the latest stories are on the live feed.

A customer closes a deal with sales, then calls support six months later and has to explain their entire account history from scratch. The service rep has no idea what was promised during the sales cycle. The seller, meanwhile, has no idea the customer has an open case that could affect the renewal…

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  1. 2026-10-14 16:53 · DEV Community — AI
    Sales and Service Stopped Talking: How Microsoft 365 Copilot Powers Agentic CX

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