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Salesforce Buys AI Research Startup Listen Labs to Automate Customer Feedback Loops

This story is from 2026-09-30. It is preserved in the archive; the latest stories are on the live feed.

Salesforce announced via Salesforce News that it has signed a definitive agreement to acquire Listen Labs, a startup building AI agents for customer research and what it calls "human simulation." According to Salesforce, Listen Labs' agents autonomously design research studies, recruit participants…

Read the full story at DEV Community — AI ↗

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  1. 2026-09-30 01:02 · DEV Community — AI
    Salesforce Buys AI Research Startup Listen Labs to Automate Customer Feedback Loops

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