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Salesforce just did the IBM Watson move on their commerce platform

This story is from 2026-08-28. It is preserved in the archive; the latest stories are on the live feed.

Salesforce renamed their B2C commerce platform to Agentforce on July 6, which landed under the radar for most people, but makes more sense once you've watched Commerce Cloud lose ground since 2018, when Shopify Plus started eating the market SFCC had been comfortable owning for years. The problem w…

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  1. 2026-08-28 10:56 · r/ArtificialInteligence
    Salesforce just did the IBM Watson move on their commerce platform

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