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Salesforce Koa Explained: A CRM Reasoning Model Built for Agentforce

Salesforce Koa Explained: A CRM Reasoning Model Built for Agentforce Right now, Agentforce agents make decisions with general-purpose AI models. Those models are clever, but they were never trained for the specific work of a CRM — routing a support case, qualifying a lead, deciding which tool to ca…

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  1. 2026-11-11 11:42 · DEV Community — AI
    Salesforce Koa Explained: A CRM Reasoning Model Built for Agentforce

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