Scoping memory at session level instead of customer level is an architecture mistake.
I have seen this a lot of times, a customer chats about a billing issue and follows up over email the next day because nothing happened then calls the day after and the phone agent asks them to explain everything from the beginning bc their memory setup thought it was three different people. Where…
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- 2026-09-21 14:34 · r/AI_Agents
Scoping memory at session level instead of customer level is an architecture mistake.