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Self-Service Reporting Used to Mean \"Build It Yourself.\" AI Is Changing That

This story is from 2026-10-20. It is preserved in the archive; the latest stories are on the live feed.

Priya runs customer success at a 40-person SaaS company. On Thursday afternoon her CEO asks a simple question: "Which of our enterprise customers have used the product less this month than last?" The company bought a BI tool two years ago, specifically so people like Priya could answer questions li…

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  1. 2026-10-20 04:49 · DEV Community — AI
    Self-Service Reporting Used to Mean \"Build It Yourself.\" AI Is Changing That

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