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Shared Inboxes, Many Hands: Ownership Locks for Small-Team Email Automation

This story is from 2026-10-25. It is preserved in the archive; the latest stories are on the live feed.

Disclosure: I co-founded NxFlowAI, an AI automation agency. Examples are generic. Small UK firms often run one shared inbox: info@, hello@, enquiries@ . Three people read it, and now an automation drafts replies too. The classic failure is the double reply: two staff answer the same customer with d…

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  1. 2026-10-25 11:07 · DEV Community — AI
    Shared Inboxes, Many Hands: Ownership Locks for Small-Team Email Automation

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