ShipStation Global builds AI IT help desk on Amazon Bedrock AgentCore

ShipStation Global's engineering team developed Deckhand, an AI IT help desk agent for Slack using Amazon Bedrock AgentCore. The tool answers routine IT questions from a curated knowledge base and analyzes error messages.

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2026-10-13 15:54 · AWS Machine Learning Blog
How ShipStation Global built an AI IT help desk on Amazon Bedrock AgentCore

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