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Should AI calls have a lower transfer rate or a better transfer rate?

A low transfer rate sounds good on paper but not if the AI is hanging onto calls it should have handed off. Starting to think transfer rate by itself is kind of a bad metric. A simple status call probably should stay with the AI but something like a billing dispute or a frustrated customer might ne…

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  1. 2026-10-11 14:51 · r/AI_Agents
    Should AI calls have a lower transfer rate or a better transfer rate?

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