Should an AI support bot have to honor a request for a human?
Consider a hypothetical AI support bot that answers routine questions well, but keeps repeating the policy when a customer’s case falls outside it. Even if another automated response is cheap, the customer’s time still has a cost. I’d favor a visible way to request a human, carrying over the conver…
Read the full story at r/artificial ↗
Timeline · 1 report
- 2026-10-13 02:34 · r/artificial
Should an AI support bot have to honor a request for a human?