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Smart Routing: AI-Driven Conversation Flow for India SMBs

This story is from 2026-09-11. It is preserved in the archive; the latest stories are on the live feed.

Smart Routing: AI-Driven Conversation Flow for India SMBs The Problem Small businesses in India often juggle customer messages across WhatsApp, Instagram, SMS, Web Chat, and Email. Without a single view, agents miss replies, response times balloon, and customers feel ignored. Managing each channel…

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  1. 2026-09-11 06:50 · DEV Community — AI
    Smart Routing: AI-Driven Conversation Flow for India SMBs

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