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Sorting website form enquiries with an LLM that can only answer from a list

This story is from 2026-10-29. It is preserved in the archive; the latest stories are on the live feed.

Contact forms collect everything: real sales leads, support questions, partnership pitches, job applications and a steady drip of spam. Someone has to read each one and decide where it goes. An LLM can do that sorting, but if you let it answer freely you get categories like "Potential Sales Inquiry…

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  1. 2026-10-29 02:01 · DEV Community — AI
    Sorting website form enquiries with an LLM that can only answer from a list

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