Stop Calling an LLM for Every Ticket: Compile the Decision Once, Then Run It Locally
This story is from 2026-10-19. It is preserved in the archive; the latest stories are on the live feed.
A support queue gets a few thousand new tickets a day. Most need one of three destinations: billing, engineering, or account support. The usual AI implementation sends each ticket to a hosted model, asks for a category, parses the answer, then repeats the process for the next ticket. That is a reas…
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- 2026-10-19 16:06 · DEV Community — Machine Learning
Stop Calling an LLM for Every Ticket: Compile the Decision Once, Then Run It Locally