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SupportMind: A support agent that remembers every customer

This story is from 2026-09-28. It is preserved in the archive; the latest stories are on the live feed.

Every time I contact customer support, I have to repeat my problem from scratch. The agent has no idea what happened last time. That is a memory problem, not an AI problem, so I built SupportMind , a support agent with long-term memory using Hindsight . I'm Sahithya Kajipuram, and this was built wi…

Read the full story at DEV Community — AI ↗

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  1. 2026-09-28 19:16 · DEV Community — AI
    SupportMind: A support agent that remembers every customer

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