Teaching an agent when to escalate using Hindsight logs
This story is from 2026-09-29. It is preserved in the archive; the latest stories are on the live feed.
A fixed escalation threshold is a one-time estimate that isn't revisited. "Three contacts about the same unresolved issue" sounds reasonable until you watch a billing dispute turn ugly on the second email. At the same time, a flaky integration quietly resolves itself on the fourth. I want the agent…
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- 2026-09-29 03:13 · DEV Community — AI
Teaching an agent when to escalate using Hindsight logs