Testing an AI Refund Workflow: Allow, Deny, Modify, and Escalate
This story is from 2026-10-18. It is preserved in the archive; the latest stories are on the live feed.
A support agent handling a refund might need to look up a customer, submit an amount, and explain why the refund is appropriate. Each step raises a separate permissions question. Can it delete the customer? Can it refund any amount? Can it forward personal information from the conversation? Those q…
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- 2026-10-18 02:27 · DEV Community — AI
Testing an AI Refund Workflow: Allow, Deny, Modify, and Escalate