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The 75% ROI Trap: Why Most AI Customer Service Projects Never Pay Off

This story is from 2026-09-24. It is preserved in the archive; the latest stories are on the live feed.

Most AI customer service projects don't fail because the model is bad. They fail because nobody defined what "working" actually means before shipping. The pattern is predictable. A team buys a chatbot platform, wires it to a knowledge base, launches it behind a chat bubble, and six months later can…

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  1. 2026-09-24 12:00 · DEV Community — AI
    The 75% ROI Trap: Why Most AI Customer Service Projects Never Pay Off

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