The agent checked for approval. Why did it refund anyway?
This story is from 2026-10-28. It is preserved in the archive; the latest stories are on the live feed.
A customer says a manager approved a refund. The agent checks the designated refund system. There is no approval, so it refuses. So far, the agent has done the right thing. Then it saves the customer's statement as confirmed manager approval. The next day, the agent retrieves that memory and checks…
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- 2026-10-28 07:24 · DEV Community — AI
The agent checked for approval. Why did it refund anyway?