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The Agent That Refunded Everyone

This story is from 2026-10-26. It is preserved in the archive; the latest stories are on the live feed.

This is a composite post-mortem. The company and numbers are illustrative, but every failure in it is a pattern teams hit when they ship AI agents. Friday, 4:30 PM. The support team ships a new AI refund agent. It passed every test. Eval score: 95%. Monday, 9:10 AM. Finance asks why refunds tripled…

Read the full story at DEV Community — AI ↗

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  1. 2026-10-26 13:19 · DEV Community — AI
    The Agent That Refunded Everyone

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