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The AI Agent vs Chatbot Gap: Where Does It Actually Work?

This story is from 2026-08-29. It is preserved in the archive; the latest stories are on the live feed.

Unpopular opinion: 80% of "AI agents" being sold right now are just chatbots with better marketing. A chatbot answers a question. An agent owns a workflow end-to-end — it books, qualifies, routes, updates systems, and knows when to hand off to a human. Too many demos impress at the keynote and fall…

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  1. 2026-08-29 17:41 · DEV Community — AI
    The AI Agent vs Chatbot Gap: Where Does It Actually Work?

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