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The AI Drafted a Reply. Who Authorized Sending It?

This story is from 2026-10-12. It is preserved in the archive; the latest stories are on the live feed.

Imagine a customer support team. An agent reads a ticket, finds the relevant instructions and drafts a reply. A specialist reviews the text and approves it. The system is then supposed to send the email and close the ticket. In a demo, that looks like one operation. In a working system, each step r…

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  1. 2026-10-12 10:42 · DEV Community — AI
    The AI Drafted a Reply. Who Authorized Sending It?

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