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The AI finished its task, but the customer’s issue is still unresolved. Who owns the next step?

Disclosure: I’m affiliated with a healthcare operations company. A handoff can look successful in the logs while the customer’s problem goes nowhere. Here’s a hypothetical example. A practice decides to outsource revenue cycle management (RCM) and uses an AI agent for billing calls. A patient dispu…

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  1. 2026-09-22 13:17 · r/AI_Agents
    The AI finished its task, but the customer’s issue is still unresolved. Who owns the next step?

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