the AI that worked in call centres didn't replace anyone
klarna and commonwealth bank both replaced support staff with AI, and both backtracked. a study of 5,000+ support agents found a setup that worked. the video covers both sides, and why the replacement version keeps failing.
Read the full story at r/OpenAI ↗
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- 2026-10-28 17:34 · r/OpenAI
the AI that worked in call centres didn't replace anyone