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The booking bug that taught us to never let the model name the service

We run WhatsApp and phone agents for small businesses (gyms, spas, clinics, retail) that book customers into MindBody, Google Calendar or Shopify, in English and Spanish. Early on, the agent would understand the customer perfectly and still book the wrong thing. A customer asks for "the intro class…

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  1. 2026-10-26 12:55 · r/AI_Agents
    The booking bug that taught us to never let the model name the service

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