The Bot's Job Starts Where a Good Email Ends
This story is from 2026-09-15. It is preserved in the archive; the latest stories are on the live feed.
The hardest ecommerce chatbot decision is not which model to use. It is deciding which questions the bot is allowed to answer. Start with the questions customers already ask: order status, delivery windows, stock, returns, product fit, and exceptions. Some have a current answer in a system your tea…
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- 2026-09-15 14:55 · DEV Community — AI
The Bot's Job Starts Where a Good Email Ends