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The call transfer that reported success and rang nobody

This story is from 2026-09-02. It is preserved in the archive; the latest stories are on the live feed.

Our voice agents can hand a live phone call to a human. Getting there took two rewrites, and the first one shipped without ever delivering a single call — while our own logs said it worked. This is what the feature does now, and what the failure taught us. What the caller hears Someone asks to spea…

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  1. 2026-09-02 04:21 · DEV Community — AI
    The call transfer that reported success and rang nobody

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