AINewsnow

The caller asks for a human. The AI is still updating their account. Now what?

Reading California AB 1609 got me thinking about unfinished work during handoffs. Imagine someone rescheduling a delivery. They correct the address, then say, “I’d rather speak to someone from your team.” A lookup is still running, and no representative is available. What should the agent do next?…

Read the full story at r/AI_Agents ↗

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  1. 2026-10-01 17:37 · r/AI_Agents
    The caller asks for a human. The AI is still updating their account. Now what?

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