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The character limit that silently killed our AI replies

This story is from 2026-10-27. It is preserved in the archive; the latest stories are on the live feed.

A customer asked us a normal question. They got a reply that looked like a form letter. It was polite. It was fast. It was completely useless. And nobody got an alert, because nothing failed in a way that looked like failing. That is the kind of bug I want to talk about. What we thought was happeni…

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  1. 2026-10-27 07:19 · DEV Community — AI
    The character limit that silently killed our AI replies

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