The Chatbot Refunded Twice. The Retry Looked Successful
This story is from 2026-10-20. It is preserved in the archive; the latest stories are on the live feed.
The production trace looked harmless: 14:03:11 Refund requested for order 4821 14:03:12 Payment provider called 14:03:22 Request timed out 14:03:24 Agent selected retry 14:03:26 Refund completed: $89 The chatbot reported success. The customer received confirmation. No exception remained open. Two d…
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- 2026-10-20 11:40 · DEV Community — AI
The Chatbot Refunded Twice. The Retry Looked Successful