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The Chatbot Worked in Testing, Then Real Users Arrived

This story is from 2026-08-25. It is preserved in the archive; the latest stories are on the live feed.

The demo looked ready. The chatbot answered every question from the testing document. It explained product features, found account information, and politely handed difficult conversations to a human. The team tested it again before launch. “Where can I download my invoice?” “Can I change my subscri…

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  1. 2026-08-25 11:53 · DEV Community — AI
    The Chatbot Worked in Testing, Then Real Users Arrived

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