AINewsnow

The failure we test hardest for in our AI agent isn't a wrong answer, it's a cheerful reply to an angry customer. Where do you draw the agent/chatbot line?

Our agent once replied "Thanks so much! 😊" to a customer who had just typed "why hasn't it shipped, so annoyed", and that's the failure we spend the most time trying to catch. Disclosure: I'm building Ecbot (an open-source AI agent for Messenger/Zalo/WhatsApp), so I'm biased. But that case is why…

Read the full story at r/AI_Agents ↗

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  1. 2026-09-27 18:34 · r/AI_Agents
    The failure we test hardest for in our AI agent isn't a wrong answer, it's a cheerful reply to an angry customer. Where do you draw the agent/chatbot line?

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