The Feedback Layer — Or, "Nobody Complained" Is Not the Same as "Nothing Was Wrong"
A support team cuts ticket volume by forty percent in one quarter and puts it on the slide. Everyone nods. What the slide does not say is that the help link moved below the fold, the contact form now requires an account, and the chat widget only loads after a five-second delay on mobile. The ticket…
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- 2026-11-11 01:02 · DEV Community — AI
The Feedback Layer — Or, "Nobody Complained" Is Not the Same as "Nothing Was Wrong"