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The Gate Held, the Draft Leaked: A Three-Metric Evaluation of a Support Agent's Safety Layers

This story is from 2026-11-04. It is preserved in the archive; the latest stories are on the live feed.

The Gate Held, the Draft Leaked: A Three-Metric Evaluation of a Support Agent's Safety Layers Abstract. I built a customer-support agent whose safety rests on three layers: an approval gate that parks destructive tool calls ( issue_refund moves money) for a human decision, an extractive grounded dr…

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  1. 2026-11-04 08:31 · DEV Community — Machine Learning
    The Gate Held, the Draft Leaked: A Three-Metric Evaluation of a Support Agent's Safety Layers

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