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The Handoff Is Where Work Gets Lost

The customer rang on Monday and asked for a price for a small job. The owner was out, so the person who answered wrote the details on a slip of paper and left it on the desk. The owner came back, read the slip, and meant to ring the customer that evening. That evening was busy. On Tuesday the slip…

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  1. 2026-11-04 08:00 · DEV Community — AI
    The Handoff Is Where Work Gets Lost

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