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The Hidden Cost of "Shadow Training" in Sales and Support

This story is from 2026-09-11. It is preserved in the archive; the latest stories are on the live feed.

We have all seen it. A new SDR or Support Agent joins the team. They spend two weeks in a classroom or a Zoom room, staring at slide decks and reading PDFs of product features. Then, on Monday morning, we give them a headset and say, "Good luck, you're ready." But they aren't ready. What happens ne…

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  1. 2026-09-11 08:30 · DEV Community — AI
    The Hidden Cost of "Shadow Training" in Sales and Support

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