The Honest Chatbot ROI Math: When AI Support Pays for Itself (and When It Burns Cash)
This story is from 2026-09-28. It is preserved in the archive; the latest stories are on the live feed.
Every vendor demo makes the same promise: deploy a chatbot, deflect 60% of tickets, watch your support costs collapse. The demo always works. Your production traffic is messier. After building these systems for B2B clients, here's the pattern that actually holds: chatbots save money on high-volume,…
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- 2026-09-28 12:01 · DEV Community — AI
The Honest Chatbot ROI Math: When AI Support Pays for Itself (and When It Burns Cash)