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The knowledge manager: the role AI makes necessary

This story is from 2026-10-19. It is preserved in the archive; the latest stories are on the live feed.

Short answer: A knowledge manager is the person in customer service who owns the knowledge base as a whole: the structure, the prioritisation of which answers to write, the review of what AI and colleagues propose, and the follow-up on whether the answers work. The role becomes necessary when chat,…

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  1. 2026-10-19 07:34 · DEV Community — AI
    The knowledge manager: the role AI makes necessary

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