The Latency Budget: Designing Response Timing Before You Automate a Single Reply
This story is from 2026-10-14. It is preserved in the archive; the latest stories are on the live feed.
Teams evaluating support automation usually start with the question "what should the bot say?" The more revealing question is "when should each party speak?" Response timing is invisible when it works and relationship-destroying when it does not: an instant reply at 3 a.m. reads as helpful; an inst…
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- 2026-10-14 06:16 · DEV Community — AI
The Latency Budget: Designing Response Timing Before You Automate a Single Reply