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The Role of LLM in Natural Language Understanding

This story is from 2026-08-23. It is preserved in the archive; the latest stories are on the live feed.

We are building a customer support intent triage agent that reads unstructured ticket text and returns structured JSON with intent, sentiment, urgency, and extracted entities. This helps small support teams route tickets automatically instead of reading every message manually. I run this on Oxlo.ai…

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  1. 2026-08-23 19:33 · DEV Community — AI
    The Role of LLM in Natural Language Understanding

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