The Same Customer, Three Inboxes: Teaching Your Support Agent to Recognize People Across Channels
This story is from 2026-10-25. It is preserved in the archive; the latest stories are on the live feed.
The Same Customer, Three Inboxes: Teaching Your Support Agent to Recognize People Across Channels Say a customer reschedules an appointment by text on Tuesday, then asks on web chat on Thursday whether the new time is confirmed. A good support agent answers in one line: yes, Thursday at 3, see you…
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- 2026-10-25 19:54 · DEV Community — AI
The Same Customer, Three Inboxes: Teaching Your Support Agent to Recognize People Across Channels