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The second customer tells you what you actually built

This story is from 2026-09-01. It is preserved in the archive; the latest stories are on the live feed.

There's a sentence that gets repeated about forward-deployed work, usually attributed to Palantir's model, and it sounds like a slogan until you've been on the wrong side of it: one customer, many capabilities — as opposed to the SaaS shape, which is many customers, one capability. The SaaS shape i…

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  1. 2026-09-01 15:18 · DEV Community — AI
    The second customer tells you what you actually built

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