The useful part of my agent stack wasn't better retrieval. It was making one customer change reach the right team automatically.
This story is from 2026-09-06. It is preserved in the archive; the latest stories are on the live feed.
I connected six places where a B2B company keeps customer context: chat, tickets, wiki, CRM, mailboxes and meeting notes. The first version searched all six and returned grounded answers. Useful, but it didn't remove the real work. Someone still had to notice that a ticket, a CRM account and a meet…
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