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The world's largest health and beauty retailer says AI will make shopping more human, not less'

This story is from 2026-09-12. It is preserved in the archive; the latest stories are on the live feed.

The biggest risk with AI, warns AS Watson CEO Malina Ngai, is using it to polish today's processes. Do that, and "you get a version of yesterday."

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  1. 2026-09-12 13:46 · Fortune AI
    The world's largest health and beauty retailer says AI will make shopping more human, not less'

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